Gtl inmate phone service. In most cases GTL must be contacted to initiate any service, including personal and legal calling Telephones are available to inmates from approximately 7:30 a. Learn about GTL's Inmate Telephone System (ITS), which offers various ways to pay for and make calls, as well as features for inmates and facilities. Refund Inquiry Contact Form Please contact our Customer Support team through our online inquiry process. You will need to put zeros in front of the inmates name number to make this 9-digit pin number. Contact us FRIENDS AND FAMILY Looking to connect withyour loved one on ConnectNetwork? connect now Get in touch with our 24/7 customer support team. All offender collect calls from Georgia Department of Corrections’ facilities will be initiated and billed by the Global Tel*Link system. If you need assistance with any payments, payment status, or blocks, please call customer service at 877-650-4249. Visitation Related Charges All charges and credits will appear as "Inmate Services - GTL" on the charge/debit card's statement. GTL’s ConnectNetwork brings together incarcerated individuals with their family and friends – and keeps them together – when it matters most. ), GTL will not have the ability to generate a bill to these non–traditional phone carriers. Friends and family members can stay in touch with an inmate by setting up a prepaid collect calling service that allows an inmate to call your phone number using deposited funds. ), a VoIP provider (e. Sep 8, 2020 · To our valued customers, In early August 2020, we announced that all individuals incarcerated at state Department of Corrections (DOC) facilities were provided with free weekly communication options, whether through phone calls or messages. S. If the inmate has a free visit available and there are no prepaid funds on the Friends & Family account at the time the inmate confirms, the free visit will be deducted from inmate’s account. net or GTL's trademarked services known as "ConnectNetwork" and "OffenderConnect" Yes, GTL offers every incarcerated individual one free phone call of up to 5 minutes per week throughout the term of the contract. Inmate Telephone Services The name and telephone number for the Virginia Peninsula Regional Jail's Inmate Telephone System Provider is: Connect Network GTL, 1-877-650-4249 Family and/or friends will be instructed on how to set up an account by calling this number. Should you have any questions concerning the "Inmate Telephone System", please call “VAC/GTL Customer Service” at (800) 786-8521 OR (800) 913-6097, from 8:00am - 7:00pm, Monday through Friday (Central Standard Time). The Money Order provider for Ohio Department of Rehabilitation and Correction is TouchPay Holdings, LLC d/b/a GTL Financial Services (GTLFS) 2. Jun 1, 2025 · Inmate friends and family with questions about inmate telephone accounts should visit Global Tel Link (GTL) or contact them by telephone at 877-650-4249. If you are experiencing problems relating to an inmate/customer telephone please contact Global Tel Link’s customer service center at 1-877-650-4249 for account information or billing inquiries. ), or a CLEC (e. 1. Each inmate in general housing is afforded access to telephone services. With PIN Debit prepaid phone accounts, inmates can pay for their own calls, and call any phone numbers allowed by their facility. The credit/debit card will not be charged until the scheduled visitation time. The tablets allow your loved ones access to 3. Vonage, etc. Comcast, Charter, etc. You can also schedule visits and make payments for probation and background checks. For non-urgent matters, submit a request or inquiry to the ConnectNetwork support team by using the form below. Jul 1, 2024 · Powered by GTL, ConnectNetwork is the primary platform for the offender telephone system, offering electronic payments and streamlined account management. The inmate can then use those funds, just like cash, to make a variety of purchases. You can even set up multiple AdvancePay accounts if you have inmates in separate Contact ConnectNetwork via phone or email for customer service, technical support and other issues. When you call the local phone number for a facility offering Inmate Voicemail, you will be informed of the cost for leaving a message. ConnectNetwork is part of GTL, the corrections industry’s most trusted technological solution provider. contact now FACILITY STAFF To learn more about ViaPath, our products, or to sign up for email updates, please fill out our contact form below. 00 flat fee anywhere in the Commonwealth of Virginia. To make a Trust Deposit, you must first create an account through our secure payment portal before paying online, by mobile app or toll-free phone. It’s simple. Learn the steps to signing up for inmate calls in this comprehensive guide. To request a refund of pre-paid funds from GTL, contact GTL Customer Service at 1-866-230-7761; hold or press 0 for the AdvancePay allows inmates to call your telephone number without the restrictions of standard billing. Calls may be made to family, friends, attorneys, parole officers, bondsmen, etc. Charges are paid with a pre-paid account. GTL has developed a special service named Jun 18, 2024 · What is " GTL*INMATE PHONE SVC "? GTL Inmate Phone Service has been in business for multiple decades, focusing on telecommunications services within correctional facilities. This provider allows calls to landline and wireless cell phones. All telephone calls placed by Durham County Detention Facility detainees will be provided by Global Tel*Link (GTL), our third-party vendor, as of July 1, 2015. Need to reset your password? Please review the help section for details. When an inmate attempts to dial an unbillable number, AdvancePay will provide the option to the called party to set up a prepaid account. Funds for the previous provider, Legacy Communications, will no longer be accepted for individual in custody phone call payments. Our products and services are designed especially for inmates, friends and family. Apr 7, 2025 · GTL (Global Tel Link) is one of the leading providers in this sector, but how does it stack up against other inmate phone services? This article will explore the features, benefits, and drawbacks of GTL compared to its competitors to help you make an informed decision. 866. Inmate friends and family members should visit the Friends and Family Information page. This account allows you to deposit money directly into an inmate’s commissary account. Welcome to the new and improved GettingOut. Nov 23, 2016 · The Florida Department of Corrections (FDC) has contracted Securus Technologies to provide calling and account billing services to incarcerated individuals. Major credit cards accepted are Visa, MasterCard, Discover and American Express. Global Tel Link (GTL) is a telecommunications services company that specializes in providing communication solutions to correctional facilities across the country. ViaPath gives correctional facilities, inmates and inmate friends and family the resources and technologies they need to create a brighter tomorrow. A GTL account is required to accept inmate calls from the Durham County Detention Facility. Now I can’t just keep getting new card after new card. Incarcerated Phone Call Options To receive a telephone call from an inmate, the options are: Prepaid: AdvancePay and PIN Debit Collect Create an Account The first step in staying connected and Conveniently connect with your inmate loved one over the internet through at-home video visits or on-site video visits. Friends and family can create and fund an AdvancePay prepaid telephone account, and create, send and receive e-messages (very similar to email) with inmates from the ConnectNetwork. to 10:00 p. Reaching Technical Support This contact page is for correctional facilities. Please be aware that there are telephone service providers who claim to be able to save customers money for inmate calls. Family and friends must be willing to accept the charges. How can Friends & Family schedule a free visit? The only way Friends & Family can use a free visit is by suggesting a visit with the inmate. The telephone company "blocks" a specific number due to non-payment of an outstanding telephone bill. Family and friends can mail a money order by completing the deposit form that can be found at our Ways to Pay page. [1]: 65–66, 74 In the United States, prison telecom is a Inmate Phone Service A GTL AdvancePay prepaid account must be set up for an inmate to make calls or receive voicemail messages. Get ConnectNetwork help by browsing our list of frequently asked questions about common services and features on ConnectNetwork. AdvancePay WARNING: Regarding Telephone Service Providers The Michigan Department of Corrections' vendor for prisoner telephone service is Global Tel*Link Corporation (GTL). Jan 1, 2023 · For years, ViaPath Technologies (formerly Global Tel*Link Corporation, or GTL) and ConnectNetwork have provided phone calls and trust deposit services to you and your loved one incarcerated at California Department of Corrections and Rehabilitation (CDCR) facilities. Our bi-lingual operators are standing by 24 hours 7 days a week to assist you with your deposit. Inmates cannot receive incoming telephone calls. These calls are collect calls to the other party and there are no restrictions on the number of calls an inmate may make so long as all inmates have reasonable equal access to the telephone. See full list on teamhcso. When an inmate attempts to dial an un-billable number, the inmate is placed on hold and AdvancePay will provide the option to the called party to set up a prepaid account. We are here to help! Unlock a higher standard of safety with technology purpose-built for correctional facilities. Thanks to the company’s constant progress, its activities have expanded to Colombia and Puerto Rico, covering more than 2,000 institutions and almost two million prisoners. The instructions below will walk. This will allow you to submit your refund questions online and have a Customer Service Representative contact you with a resolution. Feb 9, 2022 · INMATE PHONE SVC 877-650-4249 There still at it. The company provides a range of retail products, including phone services that allow inmates to make calls to approved contacts. An inmate telephone system, also known as an Inmate Calling Service (ICS) or Inmate telephone service, is telephone service intended for use by inmates in correctional facilities in the United States. jails and prisons. For questions regarding your account or transactions Call 1. The free calls are applied to the first two calls made by the inmate at the time the free calls are provided. Beginning September 22, 2021, Cook County Jail will have a new service provider for individual in custody phone calls called GTL. and not affiliated or associated with Global Tel*Link Corp. CDCR knows how important it is for incarcerated people to stay connected with their loved Based in Boca Raton, FL, GlobalTel has provided jail phone services to inmates and their families for over 15 years. Save hundreds on your phone bill when you use us. Telephone Calls for Inmates The Inmate Telephone System allows only outgoing inmate calls. GlobalTel. Our dedicated team of in-house technical support staff, field service associates, and advanced product technicians AdvancePay is a prepaid collect calling service that allows calls from an inmate in a correctional facility to your telephone number without the restrictions of standard billing. To leave your message, simply Deposits to an inmate's trust account, as well as probation, community corrections, and background check payments are provided by TouchPay Holdings, LLC d/b/a GTL Financial Services, which is also the owner and manager of this website. When you create an AdvancePay account, you’re creating a prepaid collect calling service that allows an inmate to call your phone number using deposited funds. You can set the service to send a text alert if the fund balance is getting low, or just set the account to auto-reload to automatically replenish your Home Jail Inmate Phone Service Inmate Phone Service Once an inmate receives his or her housing assignment, he or she can contact family and friends by calling collect from phones in the jail. Now you can post and share photos as well as send messages from your Android device to inmate contacts at select correctional facilities. com website to manage their account with GTL. We make it easy and convenient for you to communicate with and Deposits to an inmate's trust account, as well as probation, community corrections, and background check payments are provided by TouchPay Holdings, LLC d/b/a GTL Financial Services, which is also the owner and manager of this website. Warning GTL Connect Network holds the patents to several secure phone transaction technologies. Tablets and Telephone Calls The California Department of Corrections and Rehabilitation (CDCR) has partnered with, the California Department of Technology (CDT), to enter into a contract to enhance communications, technology access, and family connections for the incarcerated population in state prisons. INMATE PHONE POLICIES: Telephone privileges are granted to inmates in the general population. If you have questions, please call 866-516-0115 and select the prompt for video visit. Tablets offer specialized content and services for inmates to use during their stay at correctional facilities (where available). Its communication technology lets inmates connect with friends and family members through telephone, video and messaging systems. We are ready to help you now with representatives standing by. Edit photos, add filter effects to enhance images, send messages, post This page contains FAQ, videos, as well as popular help topics about how to use GettingOut. Learn more today. After the prepaid account is established, collect calls to the telephone number may be placed, up to the prepaid amount in A prepaid phone account that you manage and fund to receive calls from any inmate at any facility we service. All you need to do is confirm with your local telephone company that you have the ability to receive inmate collect calls to your phone number. Inmates cannot receive calls. Pre-Paid Account To set-up an account, contact GTL at 1-800-483-8314 or online on the ConnectNetwork website. Deposits to an inmate's trust account, as well as probation, community corrections, and background check payments are provided by TouchPay Holdings, LLC d/b/a GTL Financial Services, which is also the owner and manager of this website. Once you know the There are three Ways to Communicate with an Inmate in the Detroit Detention Center by Phone As part of GTL telephone services, prisoners can call 20 personal telephone numbers, which becomes his/her Personal Allowed Numbers (PAN) list. GTL provides advanced communications services through ConnectNetwork, which makes it easy to keep incarcerated loved ones connected with the people they need. Inmate Phone Service A GTL AdvancePay prepaid account must be set up for an inmate to make calls or receive voicemail messages. Depositing money by phone is a convenient way for your inmate to receive money immediately. And, with our permanent free weekly communications program, they can stay connected on a regular basis and strengthen the relationships on which they depend. Using AdvancePay, the call recipient pays for the phone call. If this should occur, the individuals may contact GTL Customer Service and Local Phone Company Customers GTL has the ability to bill calls from an inmate at a CDCR institution if your local telephone service is from a traditional local telephone company such as AT&T, Verizon, etc. For pre-paid collect and any other customer service inquiries, please call GTL at 1-800-483-8314. You can add more to the account at any time. com Account Creation and Management Instructions Family and friends of inmates can use the ConnectNetwork. Effective February 1, 2018, all inmate phone calls (local, inter-island, mainland, and international) are provided by Global Tel Link (GTL). Our Solutions Inmate Telephone Systems GTL’s feature-rich Inmate Telephone System is a turnkey solution that comes complete with all hardware and software, including the telephone network, circuits, monitoring and recording system, call-control system, secure database, telephones, workstations, printers, and associated software. An automated system for Other providers GTL: call rates and kickbacks GTL (and its subsidiaries VAC, and PCS) currently provides telephone services in 37 states: GTL continues to be at the forefront of the constantly evolving corrections market, with a history of always building the best products first—the first web-based inmate telephone platform, the first wireless tablet with the ability to make phone calls, the first web-based jail management system, and more. The services provided by GTL offer a convenient way for inmates to communicate with loved ones and ConnectNetwork is excited to offer tablets to inmates at select facilities across the country. If an individual wishes to purchase phone time (for themselves or an offender), they may do so by using the services offered through ConnectNetwork. Inmates are allowed to make collect calls to land lines or cell phones for a $3. Friends & Family Account With Cut down your inmate calling costs up to 90% with GlobalTel. But we also To improve the phone service for inmates and their families, we modified the inmate phone system with new, updated equipment and a better billing system. You may set up an account with GTL to receive collect calls from inmates by calling toll free at (866) 230-7761. Global Tel Link (GTL), formerly known as Global Telcoin, Inc. com website. Is this your first experience here? Welcome! ConnectNetwork is a one-stop resource for connecting and communicating with your loved ones. Inmate Account Deposit the money into your loved one’s or friend’s account and they have the freedom to spend the money on phone calls or any other communications services available at their facility. When contacting us via email, do not send your credit or debit card information with your Inmate Phone System Calling Account and Phone Rates Incarcerated individuals can make local and long distance phone calls. Just call 1 (866) 516-0115. Send messages, make deposits, and share photos with our FREE Android app! The GettingOut Android mobile app is the easiest way to stay connected with an incarcerated loved one or friend. Yes, GTL offers every inmate two free, 5-minute calls per month. Mail If you prefer to make payments and deposits via mail, GTL accepts checks and/or money orders (depending on the facility) via US Postal Service mail for services and facilities listed below. ConnectNetwork. Making connections and rebuilding lives. The free call is applied to the first call made by the incarcerated individual each week. The charge is on my bill. These high-tech devices are similar to common handheld tablets, but are made exclusively by GTL. The GTL inmate information number is (559) 475-9491. ConnectNetwork is a website that allows you to fund and communicate with your loved one who is incarcerated by GTL. Once you know the Contact GlobalTel customer support to get help with your order or ask us a question. Jan 19, 2021 · To establish an account, or if you believe that your telephone bill contains an error, or if a block has been placed on your phone due to billing issues, call GTL Advance Pay at (800) 483-8314 or call GTL Billing Customer Service at 1-877-650-4249 . Learn more about how our service works here. The Mississippi Department of Corrections' telephone service provider, Global Tel* Link, offers telephone services to inmates housed in state operated and private facilities. Mar 29, 2021 · You should not place any money with Legacy Inmate Communications, as it is no longer a telephone provider for Fresno County Jail inmates. Depending on the type of phone service, some individuals contacted by an inmate may not be able to accept their calls. You can create an account, sign in, get help, and access mobile apps and consumer disclosures. Michigan Department of Corrections (Site ID 117) LOCATION MI SERVICES AdvancePay Phone Trust Fund Visitation Scheduling Video Visitation For visitation services Inmate Telephone System Provider – Global Tel*Link The Georgia Department of Corrections’ (GDC) current contractor for inmate telephone system services is Global Tel*Link (GTL). Please provide as much detail as you can to help us resolve your inquiry. Our inmate calling service offers the cheapest rates available, with no connection fees. GettingOut is a service that allows you to deposit funds, send messages, and share photos with inmates. After a prepaid account is established, collect calls to the telephone number Deposits to an inmate's trust account, as well as probation, community corrections, and background check payments are provided by TouchPay Holdings, LLC d/b/a GTL Financial Services, which is also the owner and manager of this website. Providing connection options for those that need it most ViaPath Technologies’ Inmate Telephone System (ITS) is more than just a phone system, it’s a lifeline that allows incarcerated individuals to remain engaged with their loved ones. Find out how to use AdvancePay, ConnectNetwork, Request2Call, VRS, and more. GlobalTel is committed to helping inmates and their families. You'll need to contact the phone service provider, GTL, directly at (877) 650-4249 with any questions regarding telephone services, account balances, call records, fee schedules and refunds. One such company uses the acronym "PCS" (Prison Call Solutions). 0115 or fill out the form below Oprima aquí para Español If your phone service provider is a cable provider (e. View some of our most frequently asked questions for immediate help with our inmate calling service. and Global Tel*Link Corporation, is a San Diego, California –based telecommunications company, founded in 1989, that provides Inmate Calling Service (ICS) through "integrated information technology solutions" for correctional facilities [1][2] which includes inmates payment and Learn All About GTL Inmate Phone Services Global Tel Link (GTL) is a company that provides communication services to inmates in prisons and other correctional facilities. Find out the benefits, rates, options and FAQs of AdvancePay service. We recognize the importance of communication to boost morale, increase positivity, strengthen relationships, and aid in successful reentry. The Department offers phone services to incarcerated persons in order to foster connections and improve the likelihood of success upon release. Using your inmate’s ID number, you can quickly and easily leave a secure voicemail without having to contact the facility. I do know an inmate and send him 40 when I can. Outside the state of Virginia, interstate rates will apply. The service supports inmate rehabilitation by allowing consistent communication with their family and legal counsel while incarcerated. com and it's Special Connect Jail Call Service is owned and operated by Interactive Media Technologies, Inc. g. Stay connected and let your loved ones know you care with ConnectNetwork’s Inmate Voicemail service. Our Trust Fund service allows you to easily and securely deposit money directly into an inmate's commissary account. To message, send payments or apply to visit an offender click HERE. GTL is devoted to providing knowledgeable and responsive technical support throughout our entire customer base. com Jul 20, 2023 · For any assistance with GTL call 1 (877) 650-4249 or feel free to contact Pigeonly, we will help you with everything. Questions regarding service, please visit GTL ConnectNetwork FAQ Page. Efficiently create and manage accounts online. Each housing area has a telephone which allows collect calls only (with the exception of calls to the public defender’s office. All Legacy Communications customers may request a refund by calling 1-800-356-8390. m. Our dedication to offering competitive rates has enabled us to become a leading provider of inmate calling solutions. Video visits from home have arrived at your facility! To start or schedule a visit, follow the instructions below. , unless there are security or Nov 7, 2024 · In recent legal news, three prison phone providers stand accused of colluding to inflate the cost of inmate calls made from U. Global Tel*Link (GTL) manages the system. Learn more about the procedures and restrictions for phone correspondence with an inmate while they are under the custody of the Virginia Department of Corrections. All calls will be recorded and Information on the inmate telephone system. Inmate phones are restricted to prepaid or debit calling and ordering of commissary items only. There must be sufficient funds for a call to go through. For general questions about GTL services, contact their Customer Service line: (877) 650-4249. ) All charges must be accepted by the person the inmate is calling. Contact our customer support team if you still have questions. 2. 516. In 2021, we expanded our services to include tablet services. Then 2 days later there is a 42$ charge saying it is GTL INMATE PHONE SERVICE !! I just had to get a new card From my bank. (GTL), GTL. With a prepaid account, you can pay upfront and your loved one or friend can call until the money runs out. Does GTCalls work with GTL & Securus? How does GTCalls save me money? How much money will I save with GTCalls? Pay Less For Inmate Calls With A GTCalls Phone Number Bypass expensive inmate calling rates when you use your GTCalls phone number. Dang it. Learn how to set up and manage an AdvancePay account to receive calls from inmates in correctional facilities. *Note: Video visits may not be available for all inmates. Time Warner Telecom, etc. To receive calls from ofenders housed at CDCR facilities, you will need to set up a GTL AdvancePay® account before you will be able to GlobalTel helps inmates and families stay together with the lowest cost per minute inmate calling service. To add funds to an inmate's account, you will need to know the inmate's 9-digit pin number. will be removed from the inmate’s account, blocked, and their account funds forfeited. Effective June 1, 2025, each inmate receives one free five-minute phone call per month. AdvancePay® is ConnectNetwork™’s fastest and most convenient phone service connecting friends and family members to inmates. Any number which attempts to forward calls, engage in 3-way calling, etc. Get insights into making inmate calls using Global Tel Link services. You can set up the account online. ConnectNetwork services include: Whether you are looking to receive phone calls, schedule a visit, send messages, or deposit funds, setting up your ConnectNetwork account is the first step: Telephone Services The North Carolina Department of Adult Correction has a contract with ViaPath/GTL to provide phone service for offenders to communicate with families and friends. tuckgn xaag qokw puyep feiebz mlezudl kkdccu ghm ucuxtls uzdyox